Start my return

Start my return

The besy way to enjoy life in in a pair of comfortable shoes, so if you need to change sizes or know this pair simply won't work for you this time, please use the simple and easy returns process below.

Start my return

Thank you for choosing Bay Lane. We’re sorry this pair wasn’t quite the right fit. To get started, please complete the return form below. If you’re looking to exchange, we recommend returning the original pair and placing a new order for the style you’d prefer — it’s the quickest way to make sure you don’t miss out.

1. Pack your return

Please pack your return in the original packaging. Note that any shoes that have been worn or are not in original packaging are not eligible for a return.

2. Complete your details

Please provide the details from your purchase so we can process your refund.

3. Print and attach your packing slip

We will send you a return label and collection date. Please attach to outer packaging and be ready for collection.

Returns are processed within two days of receiving the shoes. We will be in touch once your return is processed.